Health policymakers rely on appropriate evidence to inform decision-making, however, social, political and economic change often outpaces researchers’ capacity to produce meaningful evidence in a timely manner.  Widespread adoption of social and mobile technologies has increased opportunities for capturing context specific, real-time, concurrent data on people’s everyday experiences. Utilising these technologies could help to address some of the shortcomings of traditional research approaches, particularly in relation to timeliness and flexibility, and could increase public engagement in the processes of evidence generation, knowledge translation and policy decision-making.

In order to explore contemporary population health issues from the perspectives of citizens in near real-time researchers from the MRC/CSO Social and Public Health Sciences Unit, University of Glasgow collaborated with the Glasgow Centre for Population Health, the Institute for Design Innovation at the Glasgow School of Art and NHS Health Scotland to develop the Right Here Right Now pilot study. Based in Glasgow, Scotland, where there are stark health inequalities, researchers engaged with stakeholders and citizens to design an inclusive and user-friendly study, which made use of online technologies. Over a period of six months a sample of 180 ‘community researchers’ from across all areas of the city contributed their insights on a range of topical question sets developed with project stakeholders working in government, NHS and third sector organisations. Data were analysed thematically and key findings disseminated to all community researchers and stakeholders within two weeks of question issue.

The Right Here Right Now pilot provides key insights around the opportunities for developing new methods for gathering qualitative data in near to real-time that could inform our understanding of the impact of policies on health and social inequalities, and expand traditional views on engaging citizens in decision-making processes. This presentation will introduce Right Here Right Now and discuss the data collection methods employed, project outcomes, and next steps.

Solutions to complex problems of service performance and low level of service users’ participation often must be developed by encouraging more and more service users to make their voices heard through the various approaches as well as enhance their willingness to experience in the service. Telecare Service Project (TSP) has the functions of health track and development of positive health behaviors. However, this service is users-initiated contact. Using TSP is an easy and free technically for citizens, but ensuring some degree of service users’ engagement has been challenging for the managers of health organizations. Despite calls for the importance of TSP in the service and information delivery process, fair treatment and access to use of health information, to the best of our understanding, very few empirical studies explore citizens’ TSP behaviors in the micro and individual level in Taiwan. This study provides a comprehensive understanding of the TSP evaluation, helps managers know citizens’ perceived perspectives toward the use of TSP , and assists these managers to develop an effective TSP in the future.

[Abstract]Since the reform and opening up, China's urbanization is advancing rapidly, and the contradictions have been gradually highlighted. Many problems have prompted the government administrators to innovate the means and methods of management innovation, and put the city management in an important position. The sharing of basic public services within the city is of great significance to maintain regional social stability and promote the development of urbanization. In recent years, the practice of "mobile police room", "mobile library", "mobile hospital" and "mobile library" in the Mainland is the innovation of urban management service driven by the modernization of the country's grass-roots governance. Supply innovation has reduced the quality and quantity of the basic public services within the city, and satisfied the local people's demand for all kinds of basic public services, and promoted the rapid advance of urbanization.

"Mobile Public Service" has certain advantages in exploring the modernization of urban grassroots governance capacity, realizing the sharing of public services within the city, promoting the equalization of basic public services, guiding the healthy development of the city and establishing a service-oriented government. The author believes that the "mobile public service" in the field of urban development and public governance, especially in promoting the process of urbanization has a trial, the promotion of practical significance. Therefore, to improve the level and capability of urban management services and realize the rapid advance of urbanization, we can promote the communication and cooperation between the departments through the promotion of the concept of governance and the ability to govern, based on the concept of "mobile public service", to build a trust and cooperation platform, Reasonable and perfect mechanism of responsibility and strengthen the construction of service-oriented government, and so on to promote the process of modern urban development.

Keywords: mobile public services, service innovation, governance modernization, urbanization development

The advent of mobile phone-based ride sharing services such as Uber promise many individual benefits including reduce transportation cost and improved transparency and accessibility. One consequent population health benefit projected by proponents is a reduction in alcohol or other impaired operation of private vehicles and attendant reductions in motor vehicle collisions, related injuries, and ultimately deaths. Recent investigations in the United States, however, found little evidence to suggest introduction of Uber caused a reduction either in general road traffic-related or specific drunk-driving related mortality. However, other contexts may prove to be more amenable to the potential impact of ride sharing on in reduction of injuries and deaths.  We examine the case of Uber’s introduction in three urban centers in South Africa in order to assess whether or not the South African context creates the conditions for the purported health benefits that ride sharing may provide. We combine qualitative field research with difference-in-difference and regression discontinuity analysis to examine how the introduction of Uber may impact drinking and driving in three major South African cities. Important differences between contexts – and potentially between groups of consumers –mediate any impact that ride share services may have on drinking and driving outcomes. While a potentially useful intervention, policy makers who are considering limitations or incentives for ride sharing services should be mindful of the ways in which populations are differentially affected by these services. Any potential reduction in drunk driving, and resulting improvement in health outcomes, may only apply to certain populations.